Career Opportunities

DATA PRODUCTION/WEB ANALYTICS COORDINATOR

Summary:

Incumbent has three major responsibilities: (1) coordinating data entry and pre-publication processing of press releases; (2) supporting the off-site contractor production process including daily allocation of press releases from various sources and review of data received (3) handling customer and sales rep inquiries.

Responsibilities:

Press release production:
Support the process of inputting press releases utilizing internal editorial system and offshore vendors:
- Input/verify company name, address and other internal identifiers.
- Update database with address changes, reassignment of releases, etc.
- Categorize releases based on content and process accordingly.
- Prepare releases for editorial processing including text cleanup and image attachment.
- Prescreen daily release submission against established publication guidelines prior to shipment to vendor for input.
- Check for duplicate records.
- Ensure daily availability of press releases to off-site vendor.
- Assist other ThomasNet News personnel as needed.
Support off-site vendor production process
- Assemble daily shipment of prescreened press releases to offshore vendor.
- Review quality of off-site vendor data entry and provide feedback.
- Respond to content related inquiries from the vendor.
- Field and respond to daily emails from customers and sales reps.
Respond to inquiries on all News related content issues:
- Field daily emails submitted to “Customer Service” inbox.
- Handle Rep calls.
- Keep accurate records which form the basis of statistical reports.
- Report production data statistics for internal and external staff.
Provide statistics on vendor production.
Web and customer analytics and reporting.
Create reports around site metrics to include, but are not limited to traffic, usage and trends.
Work with ThomasNet Marketing reporting team and ThomasNet Analytics to develop and maintain better reporting.

Requirements:

Strong background in computer applications and familiarity with databases
Proficiency with database entry (i.e. high typing speed and accuracy)
Demonstrated expertise in a detail and deadline oriented environment
Good interpersonal skills – must be able to deal effectively with all levels of personnel as well as outside consultants